Refund policy

RETURNS AND EXCHANGES

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It’s easy to return an item  – you can do so at any time within the first 3 days from receiving your order.

You will have to bear the costs of return postage.

Items being returned should be in ‘as new’ condition and in their original packaging.

To start an exchange or return, email info@themattegallery.com telling us your order number. We’ll send you instructions on how to send the item back.

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FAULTY GOODS

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All of our products are produced to the highest quality standards, but manufacturing faults can still occur occasionally. If you think your item has a manufacturing fault, we’ll ask you to return it to us for inspection and replacement. Damage through long term or excessive use is not considered a manufacturing fault.